20th Westpac New Zealand Franchise Awards - Winners

 

Winner Focussed on Customers!

Click here for to view photos of the evening

 

The Westpac New Zealand Franchise Awards, held at the Crowne Plaza Hotel, Auckland on 15th November and attended by more than 230 members of FANZ and their guests, is the annual showcase for outstanding performers in franchising and suppliers to the franchising sector. New categories this year recognise excellence in community involvement and also individual performance by support staff.

Once again, this year’s awards attracted a quality entry and all those who reached finalist status were commended by the Judges. The entries for the Westpac New Zealand Franchise Awards are independently evaluated and judged under the internationally recognised Baldrige criteria for business excellence and administered by the New Zealand Business Excellence Foundation.

The highly contested Westpac Franchise System of the Year award went to Specsavers New Zealand Limited in what was their first ever entry to the Awards. In the judges’ opinion, this was a challenging decision because the finalists were so closely matched. However, the systems that Specsavers have developed, their customer focus and their successful business partnerships gave them the edge to take out this award. This was underpinned by their excellent results, moving what is a high cost product into a volume business through their strong customer focus.

The Westpac Franchisee of the Year award was won by The Coffee Club, Bethlehem for the third successive year.  The judges commented that this was another challenging decision for them, but franchisees Ivy and William Joe have stepped up performance to yet another level. By combining a proven comprehensive franchise system with innovative ideas they continually retain and expand their customer base.  The judges were also impressed by the way they give back to the community that they operate in.

 

The Full List of the Awards

 

SUPREME AWARDS

Westpac Franchise System of the Year

SPECSAVERS NEW ZEALAND LIMITED

Westpac Franchisee of the Year

THE COFFEE CLUB -  BETHLEHEM

 

MAIN CATEGORY AWARDS

Retail, Food and Beverage Best Franchisee of the Year
sponsored by Super Liquor Holdings & Lion

The Coffee Club - Bethlehem

Retail, Food and Beverage Best Franchise System of the Year
sponsored by Super Liquor Holdings & Lion
Specsavers New Zealand Limited

Home & Lifestyle Services Best Franchisee of the Year
sponsored by Yellow
Hire a Hubby - Kapiti

Home & Lifestyle Services Best Franchise System of the Year
sponsored by Yellow
Green Acres


 

SUB CATEGORY AWARDS

Retail Best Franchisee
sponsored by Super Liquor Holdings & Lion
Mr Minit - Downtown

Food and Beverage Best Franchisee
sponsored by Super Liquor Holdings & Lion
The Coffee Club - Bethlehem

Retail Best Franchise System
sponsored by Super Liquor Holdings & Lion
Specsavers New Zealand Limited

Food and Beverage Best Franchise System
sponsored by Super Liquor Holdings & Lion
The Coffee Club Franchising (NZ) Ltd.


Home Services Best Franchisee
sponsored by Yellow
Hire a Hubby - Kapiti

Home Services Best Franchise System
sponsored by Yellow
Green Acres

Lifestyle Services Best Franchisee
sponsored by Yellow
Just Cabins - Waitakere

Lifestyle Services Best Franchise System
sponsored by Yellow
Just Cabins


SPECIAL AWARDS

Service Provider of the Year
sponsored by NZME
Franchize Consultants

Community Involvement Franchisee of the Year
sponsored by Waipuna Hotel & Conference Centre
sKids Paraparaumu/Otaki

Community Involvement Franchise System of the Year
sponsored by Waipuna Hotel & Conference Centre
Bedpost New Zealand

Retail, Food & Beverage Field Manager of the Year - Under $500k
sponsored by Franchise Accountants
Damion Kaukau, NZ Post KiwiBank

Retail, Food & Beverage Field Manager of the Year - Over $500k
sponsored by Franchise Accountants
Natalie Newton, Harrisons Carpet One

Home & Lifestyle Services Field Manager of the Year - Over $500k
sponsored by Franchise New Zealand magazine & website
Andrew Kidd, Poolwerx Corp. Pty. (Highly Commended)

 

The Following were inducted into FANZ Life Membership

Fraser Heaven.

It was during 1990 that Fraser, with a group of other like-minded people in franchising formed the New Zealand Chapter of the Australian Franchise Association, which later became the Franchisors’ Association of Australia and New Zealand and he served first as Chapter Secretary and then as its Chairman from 1991 to 1995. In many ways Fraser can be recognised as the person who first established a franchise association in this country, from which we now have the Franchise Association of New Zealand.

Robert Fowler.

Robert’s commitment to franchising saw him elected to the FANZ Board in 1998 and ultimately serving as Chairman from 2001 to 2003.  Whilst Chairman, Robert established the FANZ panel of mediators and attended university to obtain his own formal qualification as a mediator; a role he is still active in to this present day.  Robert also founded the Past Chairmen’s group with the purpose of being a support body for the current Chairman.

Simon Lord.

Simon founded Franchise New Zealand magazine in 1992 and since that time Simon’s efforts have contributed strongly to the development of franchising in this country. Indeed, it is hard to imagine the prominence of franchising in New Zealand today without Simon’s passion for the sector. Simon has also been a strong contributor to the franchise community in other ways, serving on the Board of the FANZ and its predecessor (the NZ Chapter of the FAANZ) from 1995 until 2007 including the role of Chairman from 2003-2005.

Stewart Germann.

Stewart Germann is a principal of the well-known Stewart Germann Law Office and was one of the first lawyers in New Zealand to recognise franchising as a specialist area of legal work. Stewart’ s interests in franchising, however, went beyond legal knowledge. He was a member of the previous Franchise Association of Australasia and then from 1996 when the Franchise Association of New Zealand was formed.    Stewart served on the Board for many years and was Chairman from 1997 to 1999.  In that time he made an enormous contribution to the Association.

Win Robinson.

After many years of experience as a franchisor, in 1994 he bought Franchize Consultants from its founder, Fraser Heaven. Win was interested in ensuring that the franchise community in New Zealand continued to grow and took on an active part in the Franchise Association of New Zealand and its forerunner and served as FANZ Chairman from 1999 - 2001.  He was particularly keen in franchise education and is a strong advocate for best practice. He was also a prime mover in establishing the New Zealand Franchise Awards and ensuring that they had robust and internationally recognised judging criteria.

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