Karla Brennan Restaurant Solutions Group Manager, McDonald's
Karla Brennan has been working for McDonald's in the last 23 years and counting. What started as a part time crew person role while studying Psychology at Auckland University turned into a career she could not have imagined!
She has been fortunate to have a wide range of roles within McDonald's from Restaurant Manager, Training Consultant, Senior Field Service Consultant, McOpCo Operations Manager, Business Partner, National Learning and Development Manager to her new challenge in 2016 of Restaurant Solutions Manager. Magic McDonald's moments for her have been as recipient of the McDonald's President's award (Top 1% of corporate employees globally) and the Spirit of New Zealand award, given to those who epitomise the spirit, culture and values of McDonald's.
SWITCH THINKING - ENGAGING YOUR UNTAPPED CAPABILITY
Bruce Ross Ignite Business Leadership
Bruce holds a particular specialisation in engaging untapped capability in the workplace. Bruce's extensive coaching experience has seen him directly develop the leadership capacity of literally hundreds of business owners and entrepreneurs throughout New Zealand. He also delivers an MBA-level 'Executive Leadership' course plus a variety of leadership-related courses through Auckland University Short Courses
Switch Thinking Engaging Your Untapped Capability
In one word, what lies at the heart of consistent high performance? (And it's exactly the same for leadership, relationships, sales, and mental clarity). Bruce Ross, a leadership development specialist, has distilled the human side of the business into one crucial understanding that, surprisingly, no-one talks about. And when you hear the insight, you'll wonder why you've never seen it before, it's that simple. Then he takes this understanding and applies it to your real-world for instant break-throughs, then-and-there plus shows you how you can do the same.It's an understanding you can apply in every area of your life but most particularly lifting your performance as a franchisor or business leader to consistently higher levels. It's that immediately implementable. This plenary combines the tough-mindedness of practicality with an understanding of how to tap inherent capability. It all starts with Switch Thinking.
Bruce has worked with franchise systems such as: sKids, The Coffee Club and New Zealand Home Loans.
WORKSHOP- Engaging Untapped Capability - Deeper Dive session
This is a superb follow-on session to the 'Engaging Untapped Capability' plenary session. It deepens the basic concepts you have been introduced to so you can energise strategic planning, team engagement, innovation and creativity and your culture. You will not only achieve immediate break-throughs with pressing business issues but learn how to tap the collective wisdom from across your organisation
THE PSYCHOLOGY OF BOOSTING FRANCHISEE ENGAGEMENT
JewliTurier General Manager, Franchise Relationship Institute
Jewli Turier is a Director of the highly respected Franchise Relationships Institute (FRI) based in Australia. She works closely with FRI's Founder, Greg Nathan, to oversee the practical application of FRI's research with hundreds of franchise brands all over the world. Jewli has a strong background in franchise operations and training.
The Psychology of Boosting Franchisee Engagement
Jewli Turier will share five best practice strategies, based on cutting-edge psychological research, on how franchisors can better engage franchisees at crucial stages of their business journey. You will learn how to get new franchisees off on the right foot, how to adjust your support so it meets the needs of mature franchisees, how to create of collaborative culture, how to bring your brand values to life and how to better engage franchisees during times of change
WORKSHOP: Bringing the Five Best Practice Strategies to Life
Best practice is not a theory! In this highly interactive workshop with Jewli Turier, you will learn how to put the five strategies covered in her keynote to work in your franchise network.
ONE OF THE MOST EXCITING TIMES TO BE BUILDING YOUR BRAND
Gaylene Anderson Managing Director, Work Communications
Gaylene Anderson has seen phenomenal change during her extensive experience in the advertising industry. Working across a broad range of clients and categories, in senior client service roles at Colenso and as CEO of Walkers Advertising. Over that time she has seen a huge shift in attitude, reducing budgets and most importantly the emergence of digital. In 2003 Gaylene, set up Work Communications, an Auckland based agency with 31 experienced individuals on board. Here she has put into practice the truly integrated approach she believes is the winning model for agencies going forward.
One of the most exciting times to be building your brand focuses on the integrated communications model with digital at its heart. Gaylene will demonstrate how this model allows us to be truly targeted, to connect and persuade at an emotional level and generate the action we are looking for to grow our brands in this exciting digital age.
Specifically we will look at the integrated communication model, the changing media landscape, the role of YouTube versus television and media consumption with a little bit of emphasis on the Millennials and Baby Boomers. And finally, what all this means in building marketing campaigns that fit different budgets.
Keran McKenzie API Evangelist & Developer Relations, MYOB
Keran's always been a tinkerer, someone who constantly looks for ways to change things up and do things differently. Over the past 20 years Keran has worked in education, enterprise and has founded and run a number of startups. He loves the business journey and his role at MYOB sees him enjoying the best of an enterprise company while spending many of his days immersed in startups & small businesses. With advisory experience across business efficiency, accounting, connected systems and technology in the workplace Keran is loves sharing success stories of technology, tools & processes that transform businesses. A dad with a young family Keran is amazed at the speed his kids pick up and embrace technology, and as a car nut he can't wait to get his hands on the first self drive car, will it be Volvo or Google first into this market
Greg Murphy Kiwi Legend Motor Racing Driver
A seasoned driver in Australian V8 Supercars, Greg Murphy's mark on the sport is indisputable. With over 400 V8 Supercar race starts, multiple Bathurst 1000 wins and appointments with some the highest profile race teams in Australasia, Greg is rightfully considered one of the greats by fellow competitors and fans alike. Greg's flagrant disregard for detractors and adversity has resulted in some of his most memorable performances despite the odds. An attitude applied to both his life and business decision making.
Recent Career Highlights:
2012/13 - 1st place, V8SuperTourer Championship
2012 Won the first ever V8SuperTourer race at Hampton Downs.
2011 - Pole position, Bathurst 1000. 3rd place, Bathurst 1000
2008 2nd, Bathurst 1000
2004 1st place, Bathurst 1000 with Rick Kelly
THE UPS & DOWNS OF BLAZES RENEWABLES AND INSIGHTS TO UK FRANCHISING
Michael Eyre Managing Director, Blazes Renewables
Michael Eyre is the founder and Managing Director of the Blazes group of companies. His first venture as a Franchisor was in 1994 when he franchised an existing retail business selling fires and fireplaces. From 6 outlets in 1994 franchising facilitated growth to over 60 outlets in just 6 years. In 2005 an opportunity presented itself to develop a business selling and installing domestic central heating. Michael seized this business idea and developed a home based franchise opportunity which attracted 15 new franchisees in the first year of operation.
Michael's latest franchise launch is Blazes Renewables offering a wide range of renewable and energy saving technologies but concentrating on converting traditional lighting to LED and the installation of Solar Photovoltaic systems to the business community. Franchisees offering this service are home based and work flexible hours to match those of their potential clients.
Blazes became members of the BFA in 1994 as Associate member and were upgraded to Full Member in 1996 where through regular reaccreditation they have been ever since. Michael took up an active role in the BFA in 2003 becoming the North of England Regional Chairman overseeing the activities of the members' forum quarterly meetings. In 2007 Michael was elected to the board of the BFA and in 2010 was elected to the position of Chairman of the Board. He held this position for 3 years making him the longest serving Chairman in the Association's history.
Michael is currently the BFA's Board Member for International Affairs attending the World Franchise Council meetings and the European Franchise Federation meetings where he holds the position of Chairman.
THE RISE OF THE MITRE 10 BRAND WHY IT WORKS
Ben Leduc General Manager of Retail Operations, Mitre 10
Ben Leduc has been working alongside independent business owner/operators for almost 15 years.
A Canadian-born retailer, his leadership experience spans over three decades, having worked in Canada, Australia and New Zealand. He has held executive accountabilities in Business Development, Operations, Merchandising and Marketing.
Ben joined the Mitre 10 NZ business in 2002 to lead the development of the MEGA store format for the cooperative. This strategy has proven to be pivotal to Mitre 10's ongoing relevance with kiwi consumers.
He will share the Mitre 10 story and reveal how its "core values" and "key pillars" are essential in aligning Management, Members and Employees to the brand. He will finally convey his views on the importance of recruiting to brand-fit. He sums it up this way:
"A brand is not simply about what it offers and what you see, but it is primarily defined by the men and women that bring it to life every day! People that have 'skin in the game' usually have a greater commitment to the collective and the brand. However, don't blink! Choose your ambassadors carefullyyour brand is in their hands!"
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